Mystery Travellers | About Page

TERMS & CONDITIONS

Effective Date: 23 April 2026

Company Name: Mystery Travellers

Website: www.mysterytravellers.com

1. About Us

Mystery Travellers is a private travel planning and coordination service provider based in India. We assist travellers with domestic and international tour planning, including itinerary design, hotel coordination, transport arrangements, and travel consultation.

We are not affiliated with any government authority, tourism board, or religious organization unless explicitly stated.

By accessing our website, submitting an enquiry, or confirming a booking, you agree to these Terms & Conditions.

2. Booking & Payment Terms

A minimum advance payment is required to initiate and confirm any booking
The remaining balance must be paid before the commencement of travel, as communicated at the time of booking
All bookings are subject to availability at the time of confirmation
Valid government ID proof is required for booking

Pricing Disclaimer

Prices displayed on the website are starting prices (per person)
Final cost depends on:
Travel dates
Hotel category
Transport type
Availability and seasonal demand
Final pricing will always be shared and confirmed before booking.

3. Package Inclusions & Exclusions

Each tour package clearly specifies:

Services included (such as accommodation, meals, transfers, sightseeing)
Services excluded (such as airfare, entry tickets, personal expenses, etc.)

Customers are advised to carefully review all inclusions and exclusions before confirming the booking.

4. Changes Requested by Customer

Any changes in travel dates, destination, hotel category, or itinerary after confirmation:

Are subject to availability
May involve additional charges
Requests must be made in writing via official communication channels

5. Changes by Mystery Travellers

Mystery Travellers reserves the right to make necessary changes to the itinerary due to:

Weather conditions
Natural calamities
Road conditions or government restrictions
Strikes or unforeseen operational issues

In such cases:

Alternative arrangements of similar category will be provided where possible
Additional costs (if any) will be communicated transparently

6. Travel Documents & Responsibilities

Travellers are responsible for ensuring they carry valid and required documents, including:

Government-approved ID proof (PAN Card not accepted)
Passport with required validity (for international travel)
Visa and permits (if applicable)
Any health or regulatory documents required during travel

Failure to carry valid documents may result in denied services without refund.

7. Limitation of Liability

Mystery Travellers acts as an intermediary and shall not be held responsible for:

Delays or cancellations by airlines, railways, or transport providers
Weather disruptions, landslides, or natural disasters
Political disturbances, strikes, or road blockages
Loss, theft, or damage to personal belongings
Any injury, accident, or unforeseen incident during travel

Travel insurance is strongly recommended for all travellers.

8. Third-Party Services

All services such as hotels, transport, and activities are provided by third-party vendors.

These services are governed by their respective policies
Mystery Travellers does not control their operations
Any issues related to third-party services will be subject to their terms and conditions

9. No-Show & Unused Services

No refund will be provided for unused services once the trip has commenced
In case of no-show, cancellation charges may be up to 100%

10. Website Usage

All content on this website is for informational purposes only
Unauthorized use, copying, or reproduction of website content is prohibited
Users agree not to misuse the website or engage in unlawful activities

11. Intellectual Property

All content including text, design, branding, and graphics are the property of Mystery Travellers and protected under applicable intellectual property laws.

12. Policy Updates

Mystery Travellers reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will be published on the website.

13. Governing Law & Jurisdiction

All disputes arising from bookings or services shall be governed by the laws of India and fall under the jurisdiction of Delhi courts only.

14. Contact Information